Refund policy

Returns & Refunds Policy

At Novo Activewear, we want you to love your activewear. If something isn’t quite right with your order, we are here to help.

Returns Window

You have 14 days from the date you receive your item to request a return.

How to Start a Return

To initiate a return, please contact us at novoactivewear@gmail.com with your order number and the reason for your return.

 Important: Do not send returns to the address listed on your parcel or website. All returns must be shipped to our dedicated PO Box.

 Once your return is approved via email, we will provide you with the correct PO Box return address and instructions on where to send your package.

 Items sent back to us without first requesting a return via email will not be accepted.

Return Conditions

To be eligible for a return, your activewear must meet the following criteria:

 Unworn, unwashed, and in the original condition received.

 Free of make-up, deodorant, sweat stains, pet hair, or strong odors.

 Tags and original packaging must be attached and intact.

 Proof of purchase (order confirmation email) is required.

Return Shipping Costs

Customers are responsible for paying their own return shipping costs. We strongly recommend using a trackable shipping service, as we cannot be held responsible for return items lost in transit. All returns must be shipped through An post.

Refunds

Once we receive and inspect your returned item at our PO Box, we will notify you via email regarding the status of your refund.

If approved, your refund will be processed automatically back to your original payment method within 5–10 business days. Please note that your bank or credit card company may take additional time to process and post the refund to your account.

Contact Us

If you have any questions about your return, drop us an email at novoactivewear@gmail.com.